Steril-Zone

Steril-Zone Warranty

Five (5) Year Limited Warranty

To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:

• Product registration is easy with our online form. Click here to register.
• You can register by completing and returning the enclosed Registration Form to us by mail: Steril-Aire, Inc., Steril-Zone Product Registration, 2840 N. Lima St., Burbank, CA 91504

This limited warranty will become void, at the manufacturer's option, unless the Warranty Registration Card or online Registration is completed by the customer and received by the manufacturer within 30 days from the date of purchase. If you have any questions about your Steril-Zone, please call our Helpline at 1-818-565-1128 or email us at sales@steril-zone.com.

• This warranty is not transferable.
• To the extent that any provision of this warranty is inconsistent with any applicable law, such provision shall be deemed voided or amended, as necessary to comply with such law.

• Any unit purchased from an unauthorized dealer.
• Units that have had its serial number or any part thereof altered, defaced or removed.
• Repairs or alterations carried out by unauthorized parties or agents.
• Careless operation or handling, misuse, accident and/or improper maintenance.
• Improper voltage or use not in accordance with the User Guide.
• External sources such as weather.
• Use of the room air purifier other than for normal household purposes.
• Normal wear and tear.
• Use of parts or accessories other than those produced or recommended by Steril-Aire, Inc.

Warranty service

• The warranty registration card must be completed and returned to Steril-Aire within 30 days of purchase for the warranty to be effective.
• If your air purifier is not functioning properly, please call the Steril-Aire Helpline at 818-565-1128. Most issues can be resolved over the telephone by our trained customer care staff.
• Before you can return a unit, you must obtain an RA number from the Steril-Aire helpline with your serial number and date and place of purchase. The serial number is found on the bottom of the Room Air Purifier. Please keep your purchase receipt in a safe place to ensure you have this information.
• All work will be carried out by Steril-Aire, Inc. or its authorized agents.
• You must notify us of any shipping damage within 7 days after receiving the merchandise so we can process the appropriate claims with the shippers. If you DO NOT notify us within 7 days, you have accepted the merchandise in its current condition.
• A Return Authorization (RA) number must accompany all products returned for service or repair. The RA number must be clearly visible on the external packaging. The absence of an RA number will delay the service or repair process, for any shipment to Steril-Aire, Inc. not accompanied with a RA number will not be accepted or immediately sent back to the shipper. Please call the Steril-Aire helpline to receive a RA umber prior to shipment.
• Carefully pack the item in its original carton or other suitable box to avoid damage in shipping. Return defective product to Steril-Aire, Inc. with a brief description of the problem. Include proof of purchase, your name, address and a daytime phone number. It is recommended that you ship via a service with tracking capabilities.
• Any replaced defective parts become the property of Steril-Aire Inc.
• Service during the warranty period will not extend the period of the initial warranty period.

Returns should be shipped to:

Steril-Aire, Inc.
SZRA
2840 N. Lima Street
Burbank, CA 91504

NOTE: If you experience a problem, please contact Steril-Aire first or see your warranty. Do not return to the original place of purchase. Do not attempt to open the motor housing. Doing so may void your warranty and cause damage to the air purifier or cause personal injury.